Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.
02 / ANALYZE
Searches transcripts for hits on key data categories and rolls-up data to compare and score performance to business goals.
Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.
How can it benefit you?
AMPLIFY
REVENUE
SELL MORE
COLLECT MORE
GATHER MARKET INTELLIGENCE
AMPLIFY
PROFITS
IMPROVE EFFICIENCY
AUTOMATE QA PROGRAM
FIX BROKEN PROCESSES
AMPLIFY
CUSTOMER EXPERIENCE
INCREASE CSAT, FCR, NPS, CES
KEEP MORE CUSTOMERS
MAKE CUSTOMERS & AGENTS HAPPIER
SERVICES
AMPLIFY YOUR ANALYTICS
Platform: You Manage - We Support
The Best Platform in The Industry. Deployed in a Highly Flexible Model For Maximum Affordability For Contact Centres Of All Sizes.
Use Our World Class Analytics Program Consulting And Analyst Resources To Help Get The Most Out Of Your Existing Platform. We Can Be Your Analytics Department.
Deep Contact Centre Subject Matter Experts In All Areas. Operations Review, Future State Definition, Gap Analysis With Roadmap, KPI Development, Business Requirements Definition, RFI/RFP/ITQ Development, QA Program and Knowledge Management.
