


Looking to improve Customer Experience?
QA Automation?
Improve Agent Performance?
Manage Compliance/PCI Data
What is speech analytics?
01 / CAPTURE
Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.
02 / ANALYZE
Searches transcripts for hits on key data categories and rolls-up data to compare and score performance to business goals.
03 / INSIGHTS
Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.
How can it benefit you?
AMPLIFY
REVENUE
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SELL MORE
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COLLECT MORE
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GATHER MARKET INTELLIGENCE
AMPLIFY
PROFITS
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IMPROVE EFFICIENCY
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AUTOMATE QA PROGRAM
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FIX BROKEN PROCESSES
AMPLIFY
CUSTOMER EXPERIENCE
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INCREASE CSAT, FCR, NPS, CES
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KEEP MORE CUSTOMERS
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MAKE CUSTOMERS & AGENTS HAPPIER
SERVICES


AMPLIFY YOUR ANALYTICS
Customers









