Looking to improve Customer Experience?
QA Automation?
Improve Agent Performance?
Manage Compliance/PCI Data
What is speech analytics?
01 / CAPTURE
Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.
02 / ANALYZE
Searches transcripts for hits on key data categories and rolls-up data to compare and score performance to business goals.
03 / INSIGHTS
Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.
How can it benefit you?
AMPLIFY
REVENUE
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SELL MORE
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COLLECT MORE
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GATHER MARKET INTELLIGENCE
AMPLIFY
PROFITS
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IMPROVE EFFICIENCY
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AUTOMATE QA PROGRAM
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FIX BROKEN PROCESSES
AMPLIFY
CUSTOMER EXPERIENCE
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INCREASE CSAT, FCR, NPS, CES
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KEEP MORE CUSTOMERS
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MAKE CUSTOMERS & AGENTS HAPPIER
SERVICES
AMPLIFY YOUR ANALYTICS
Bill C 86 Automated Reporting: Starting at $12000 per year
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Fully Capture all of your calls required to report without having to listen to any calls
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Derived from requirements of 8 banks, customizable, in English and CAD French
Fully Managed Analytics including AutoQA: Starting at $30000 per year
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Fully dedicated world class analysts support and ensure your success in the Speech Analytics Journey
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The most accurate and TRULY AutoQA enabling full scoring of all calls in English, CAD French and Spanish
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Layering of ROI through professional program management to enable your business objectives
BPO 2.0
Fully Managed Analytics including AutoQA: Starting at $30000 per year
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Compete with the biggest BPO's on the planet with your own world class analytics team.
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Grow additional lines of revenue after leveraging analytics to become the best BPO of your customers, take over their internal analytics
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Leverage our MASSIVE buying power to have the lowest industry cost
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We will help you build your own Analytics Team after proven ROI
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Languages supported: English, CAD French, Spanish
Collections: Vendor/Agency Support
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Support all your agencies to be on the same page, reducing their QA support cost while driving compliance
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We may already be in your agencies, we are in a dozen already!
Customer Sampling
