Amplified Analytics|Speech Analytics|Analytics Engine

Looking to improve Customer Experience?

QA Automation?

Improve Agent Performance?

Manage Compliance/PCI Data

What is speech analytics?

01 / CAPTURE

Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

02 / ANALYZE

Searches transcripts for hits on key data categories and rolls-up data to compare and score performance to business goals.

GET A DEMO

03 / INSIGHTS

Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.

How can it benefit you?

AMPLIFY

REVENUE

SELL MORE
COLLECT MORE
GATHER MARKET INTELLIGENCE

AMPLIFY

PROFITS

IMPROVE EFFICIENCY
AUTOMATE QA PROGRAM
FIX BROKEN PROCESSES

AMPLIFY

CUSTOMER EXPERIENCE

INCREASE CSAT, FCR, NPS, CES
KEEP MORE CUSTOMERS
MAKE CUSTOMERS & AGENTS HAPPIER

Speech Analytics

Benefits

SERVICES

AMPLIFY YOUR ANALYTICS

Services

~~Platform: You Manage - We Support~~

The Best Platform in The Industry. Deployed in a Highly Flexible Model For Maximum Affordability For Contact Centres Of All Sizes.

Affordable

~~Platform Plus: We Manage - We Support~~

Analytics Platform Plus Our World Class Program Management and Analyst Resources For A Completely Hands Off Approach.

Easy

~~Your Platform: We Make It Work Better~~

Use Our World Class Analytics Program Consulting And Analyst Resources To Help Get The Most Out Of Your Existing Platform. We Can Be Your Analytics Department.

Make It Work

~~Gain-Share: Risk Free Partnership~~

We Only Get Paid Out Of The Savings Or Sales We Generate for YOU!

Risk Free

~~Contact Center Consulting: The Secret Sauce~~

Deep Contact Centre Subject Matter Experts In All Areas. Operations Review, Future State Definition, Gap Analysis With Roadmap, KPI Development, Business Requirements Definition, RFI/RFP/ITQ Development, QA Program and Knowledge Management.

Consulting

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