Conversational Intelligence can be challenging. We created a company to fill the need to operationalize Speech Analytics FOR YOU.
We FULLY MANAGE it and deliver quick results at a fraction of the cost of doing it yourself.
Our solution is based on the enterprise application that is best in the industry.
QA Automation has the biggest near term impact, allowing for eventual production of predictive QA to improve CX and Revenue
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General Overview AutoQA Below
What is speech analytics?
01 / CAPTURE
Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.
02 / ANALYZE
Scanning transcripts for matches in key data categories and aggregating information to evaluate and rate performance against business objectives.
03 / INSIGHTS
Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.
How can it benefit you?
AMPLIFY
REVENUE
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SELL MORE
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COLLECT MORE
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GATHER MARKET INTELLIGENCE
AMPLIFY
PROFITS
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IMPROVE EFFICIENCY
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AUTOMATE QA PROGRAM
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FIX BROKEN PROCESSES
AMPLIFY
CUSTOMER EXPERIENCE
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INCREASE CSAT, FCR, NPS, CES
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KEEP MORE CUSTOMERS
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MAKE CUSTOMERS & AGENTS HAPPIER
SERVICES
AMPLIFY YOUR ANALYTICS
Fully Managed Analytics including Automated QA: Starting at $25000
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Fully dedicated world class analysts support and ensure your success in the Speech Analytics Journey
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The most accurate and TRULY AutoQA enabling full scoring of all calls in English, CAD French and Spanish
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Layering of ROI through professional program management to enable your business objectives
For BPO's Fully Managed Analytics including Auto,ated QA: Starting at $30000
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Compete with the biggest BPO's on the planet with your own world class analytics team (us).
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Grow additional lines of revenue after leveraging analytics to become the best BPO of your customers, take over their internal analytics
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Leverage our MASSIVE buying power to have the lowest industry cost
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We will help you build your own Analytics Team after proven ROI
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Languages supported: English, CAD French, Spanish
Collections: Vendor/Agency Support
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Support all your agencies to be on the same page, reducing their QA support cost while driving compliance
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We may already be in your agencies, we are in a dozen already!
Amplified Customers
