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WE DO IT ALL FOR YOU!
Looking to Improve Customer Experience?
QA Automation?
Enhance Agent Performance?
Manage Compliance/PCI Data
Speech Analytics

What is speech analytics?

01 / CAPTURE

Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

02 / ANALYZE

Scanning transcripts for matches in key data categories and aggregating information to evaluate and rate performance against business objectives.

03 / INSIGHTS

Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.

How can it benefit you?

AMPLIFY
REVENUE
  • SELL MORE

  • COLLECT MORE

  • GATHER MARKET INTELLIGENCE

AMPLIFY
PROFITS
  • IMPROVE EFFICIENCY

  • AUTOMATE QA PROGRAM

  • FIX BROKEN PROCESSES

AMPLIFY
CUSTOMER EXPERIENCE
  • INCREASE CSAT, FCR, NPS, CES

  • KEEP MORE CUSTOMERS

  • MAKE CUSTOMERS & AGENTS HAPPIER

Benefits

SERVICES

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AMPLIFY YOUR ANALYTICS
Bill C 86 Automated Reporting: Starting at $12000 
  • Fully Capture all of your calls required to report without having to listen to any calls

  • Derived from requirements of 8 banks, customizable, in English and CAD French

Fully Managed Analytics including AutoQA: Starting at $25000
  • Fully dedicated world class analysts support and ensure your success in the Speech Analytics Journey

  • The most accurate and TRULY AutoQA enabling full scoring of all calls in English, CAD French and Spanish

  • Layering of ROI through professional program management to enable your business objectives

BPO 2.0 Fully Managed Analytics including AutoQA: Starting at $30000
  • Compete with the biggest BPO's on the planet with your own world class analytics team.

  • Grow additional lines of revenue after leveraging analytics to become the best BPO of your customers, take over their internal analytics 

  • Leverage our MASSIVE buying power to have the lowest industry cost

  • We will help you build your own Analytics Team after proven ROI 

  • Languages supported: English, CAD French, Spanish

CollectionsVendor/Agency Support
  • Support all your agencies to be on the same page, reducing their QA support cost while driving compliance

  • We may already be in your agencies, we are in a dozen already!

Services
Customers

Amplified Customers

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Contact

GET IN TOUCH

613 799 9868

Ottawa, ON Canada

REQUEST DEMO/INFO

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Demo
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