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Looking to improve Customer Experience?

QA Automation?

Improve Agent Performance?

Manage Compliance/PCI Data

What is speech analytics?

01 / CAPTURE

Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more.

02 / ANALYZE

Searches transcripts for hits on key data categories and rolls-up data to compare and score performance to business goals.

03 / INSIGHTS

Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.

How can it benefit you?

AMPLIFY
REVENUE
  • SELL MORE

  • COLLECT MORE

  • GATHER MARKET INTELLIGENCE

AMPLIFY
PROFITS
  • IMPROVE EFFICIENCY

  • AUTOMATE QA PROGRAM

  • FIX BROKEN PROCESSES

AMPLIFY
CUSTOMER EXPERIENCE
  • INCREASE CSAT, FCR, NPS, CES

  • KEEP MORE CUSTOMERS

  • MAKE CUSTOMERS & AGENTS HAPPIER

Speech Analytics
Benefits

SERVICES

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AMPLIFY YOUR ANALYTICS
Services

Platform: You Manage - We Support

The Best Platform in The Industry. Deployed in a Highly Flexible Model For Maximum Affordability For Contact Centres Of All Sizes.

Platform Plus: We Manage - We Support

Analytics Platform Plus Our World Class Program Management and Analyst Resources For A Completely Hands Off Approach.

Your Platform: We Make It Work Better

Use Our World Class Analytics Program Consulting And Analyst Resources To Help Get The Most Out Of Your Existing Platform. We Can Be Your Analytics Department.

Gain-Share: Risk Free Partnership

We Only Get Paid Out Of The Savings Or Sales We Generate for YOU!

Contact Center Consulting: The Secret Sauce

Deep Contact Centre Subject Matter Experts In All Areas. Operations Review, Future State Definition, Gap Analysis With Roadmap, KPI Development, Business Requirements Definition, RFI/RFP/ITQ Development, QA Program and Knowledge Management.

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Customers

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Customers
Contact

GET IN TOUCH

613 799 9868

Ottawa, ON Canada

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