Understands agents' best (and worst) practices including sales and collections (objections, rebuttals etc). Create scorecards to amplify across all agents. Understand compliance to corporate messaging, disclosures and legal compliance for instant analysis and truly objective coaching.
How can it benefit you?
GATHER MARKET INTELLIGENCE
AUTOMATE QA PROGRAM
FIX BROKEN PROCESSES
INCREASE CSAT, FCR, NPS, CES
KEEP MORE CUSTOMERS
MAKE CUSTOMERS & AGENTS HAPPIER
AMPLIFY YOUR ANALYTICS
Platform: You Manage - We Support
The Best Platform in The Industry. Deployed in a Highly Flexible Model For Maximum Affordability For Contact Centres Of All Sizes.
Deep Contact Centre Subject Matter Experts In All Areas. Operations Review, Future State Definition, Gap Analysis With Roadmap, KPI Development, Business Requirements Definition, RFI/RFP/ITQ Development, QA Program and Knowledge Management.