Transform Every Conversation into Intelligent Action
Complete Fully Managed Post-Call,
Real-Time Analytics + AI Agent Capabilities to Deliver Actionable Intelligence and Proactive Customer Service.
50%
Cost Reduction
24/7
AI Support
100%
Contact Analysis
Why Choose Amplified Analytics?
Transform your contact center performance with interaction analytics, AI agent strategy, and customer feedback integration powered by the world's leading analytics platform and managed by experts, ensuring rapid deployment and ROI.
Enterprise-Grade Analytics
Powered by the leading analytics solution globally, NOW accessible to companies of all sizes
Automated Quality Assurance
Reduce your QA costs by 50% while improving agent performance
AI-Augmented Solutions
Future-proof technology that scales with you with. AI agents built with your analytics data.
The Experience Optimization Platform
Transform contact center performance with our unified platform powered by the worlds leading Conversational AI solution and the experts that manage it at Amplified Analytics. Discover insights, predict outcomes, guide your team, and automate workflows—all in one comprehensive solution designed for organizations of every size.
Discover 100% Conversation Coverage
Analyze every customer interaction with comprehensive speech analytics. Uncover insights from 100% of your conversations to drive meaningful improvements. Identify problematic call drivers and business processes.
Guide Real-Time Coaching
Empower agents with instant feedback and coaching during live interactions. Improve service quality and compliance with real-time guidance.
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Predict Anticipate Outcomes
Leverage AI-powered analytics, ingesting your outcome data, to forecast customer behavior and agent performance. Stay ahead with predictive insights that guide strategic decisions.
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Automate AI Agent Workflows
Streamline operations with intelligent automation. Deploy AI agents built with your data that handle routine tasks while your team focuses on high-value interactions.
Your Digital Transformation Journey
Transform your contact center from reactive operations to predictive, AI-driven excellence. Our proven six-stage process ensures measurable results at every milestone.
Stage 1: Assessment & Discovery
We analyze your current operations, identify pain points, and establish baseline performance metrics to understand where transformation will have the greatest impact.
Stage 2: Strategy & Planning
Develop a customized roadmap leveraging our enterprise analytics and our AI agent framework to address your specific goals and challenges.​
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Stage 3: Implementation & Integration
Deploy fully automated QA and conversation intelligence solutions seamlessly into your processes with minimal disruption.
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Stage 4: Optimization & Scale
Continuously refine AI-augmented workflows, reduce handle time, personalize interactions, and scale compliance while measuring tangible ROI at every step.
Stage 5: Training & Adoption
Empower your teams with comprehensive training programs and change management strategies to ensure successful adoption and maximize the value of AI-driven insights.
Stage 6: Continuous Innovation
Partner with us for ongoing innovation, leveraging emerging AI capabilities and industry best practices to maintain your competitive edge and future-proof your operations.
Real Results, Real Impact
Trusted by Industry Leaders
Organizations worldwide rely on Amplified Analytics to transform their contact center performance
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